Name: VelixAI AI Receptionist
Brand: VelixAI
Price: 5 CZK
Availability: InStock

Question 1

What is VelixAI?

Accepted Answer

VelixAI is an AI phone receptionist that answers incoming calls on your behalf — 24 hours a day, 7 days a week. It responds to callers' questions, collects the information you need (name, appointment request, reason for calling), and can transfer the call to you or take a message when needed. It works without holidays, sick days, or breaks.

Question 2

How long does setup take?

Accepted Answer

About 15 minutes. Setup is guided step by step directly in the app — with a visible progress bar showing you where you are. Each step is clearly explained; no technical knowledge required.

Question 3

Do I need a credit card to sign up?

Accepted Answer

No. You can complete registration and the full setup guide without a credit card. You only enter payment details when you want to top up credit and go live. Until then, you can set everything up and test it at your own pace.

Question 4

Can I try the assistant before going live?

Accepted Answer

Yes — in two ways. First, there's an interactive voice demo right on this website — call in and hear how the assistant sounds. Second, during the setup guide you call your test line and hear your assistant live, exactly as your customers would.

Question 5

How do I know everything is set up correctly?

Accepted Answer

During the setup guide, you call your assigned assistant line and have a real conversation with it. Only when you're happy with what you hear do you activate call forwarding and go live. You'll never end up in a situation where the assistant is running without being tested first.

Question 6

What support do I get?

Accepted Answer

The in-app guide walks you through every setup step. If you need anything, contact us via the contact form on the website — we're happy to arrange an individual consultation.

Question 7

Is the assistant available nights and weekends?

Accepted Answer

Yes — 24 hours a day, 365 days a year, with no holidays and no sick days. The assistant will answer a call at 3 am on a public holiday just as reliably as on a Wednesday morning. You can also set operating hours if you'd prefer to limit availability.

Question 8

What happens if the assistant doesn't understand a question?

Accepted Answer

The assistant first tries to ask the caller for clarification. If it still can't handle the situation, it can transfer the call to you or take a message. You configure the exact behavior during setup based on what makes sense for your business.

Question 9

How natural does the assistant's voice sound?

Accepted Answer

The assistant uses ElevenLabs — a leading speech synthesis technology that sounds natural and professional. The best way to judge is to try the live demo on this website.

Question 10

What can the AI Receptionist do for dental practices?

Accepted Answer

The AI Receptionist automatically answers all incoming calls 24/7. It collects the patient's name, preferred appointment time, branch, service, and preferred doctor. If a patient wants to cancel, it tries to persuade them to reschedule instead. Important: the AI Receptionist does not book appointments directly into the calendar — staff confirm and enter them afterwards.

Question 11

Can I listen to call recordings?

Accepted Answer

Yes. Your dashboard gives you access to recordings of all calls, their transcripts, and statistics (duration, frequency, time of day). You can always look up exactly what was said.

Question 12

Do you support outbound calls?

Accepted Answer

Yes. The assistant can call your customers proactively — for example, to confirm an appointment the day before, offer a slot after a cancellation, or send a mass notification about a change in opening hours. Everything fully automated.

Question 13

What languages does the assistant support?

Accepted Answer

The assistant handles 5 languages: Czech, Slovak, English, Russian, and Ukrainian. It detects the caller's language automatically and adapts accordingly.

Question 14

What if I have multiple locations?

Accepted Answer

The assistant asks the caller which location they need and routes the conversation accordingly. Multiple locations are not a problem.

Question 15

How much does a call cost?

Accepted Answer

Pricing ranges from 4 to 8 CZK per minute depending on the plan, billed per second. You pay exactly for the call duration — no rounding up to full minutes.

Question 16

Are there any monthly fees?

Accepted Answer

No. No subscriptions, no monthly fees, no commitments. You pay only for calls made.

Question 17

How do I top up credit?

Accepted Answer

In the app, by payment card. You can top up a one-off amount of your choice, or set up automatic top-up — once your balance drops below a threshold you set, the app automatically refills it.

Question 18

What happens if credit runs out mid-call?

Accepted Answer

The call is terminated. To avoid this, we recommend setting up automatic top-up — you choose a minimum balance and the amount to refill automatically.

Question 19

Can I cancel anytime?

Accepted Answer

Yes. No contract, no notice period. Simply stop topping up — the assistant stops answering calls once the balance reaches zero.

Question 20

Are you VAT registered?

Accepted Answer

No. All listed prices are final and VAT does not apply.

Question 21

Do I have to change my phone number?

Accepted Answer

No. Your clients keep calling your existing number — the same one they already have saved or find on your website. Calls are automatically forwarded to the assistant. Callers never see or know the assistant's number.

Question 22

How much does the assistant's phone number cost?

Accepted Answer

It's free. A number is assigned to you automatically during setup — no monthly fee, included in the per-minute call rate.

Question 23

Can I integrate the assistant with my calendar?

Accepted Answer

Yes. We support Google Calendar, Microsoft Outlook, and xDent (a specialized system for dental practices). Integration connects the assistant to your existing scheduling system.

Question 24

Where is the management app?

Accepted Answer

The web app runs at app.velixai.com. Mobile apps are available on the App Store and Google Play. We recommend doing onboarding and detailed configuration in the web app; the mobile app is for quick monitoring and call management.

Question 25

Do I need technical knowledge to set it up?

Accepted Answer

No. The guide walks you through every step clearly, without jargon. If you're setting up a practice or business for the first time, you can do it on your own.

Question 26

Are calls and data secure?

Accepted Answer

Yes. All communication and stored data is encrypted. Processing is fully compliant with GDPR.

Question 27

Where is data stored?

Accepted Answer

Data is stored in the EU. VelixAI is operated by a Czech company.

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